Your phone, answered. Even during a heat wave.
HomeContesta is the AI receptionist for independent NYC HVAC and home services contractors. It answers your calls, books service appointments into your Google Calendar, and texts customers a confirmation — even when you're on a rooftop unit, driving between jobs, or it's 9pm in July and the AC just died.
HomeContesta is there when you can't be
You're losing $60,000+ a year in missed calls. Here's the math.
The average NYC independent HVAC contractor misses 40–50% of inbound calls during peak season. June through August your phone never stops — and you're either on a roof, in a crawlspace, or driving between service calls. Heat waves are the worst: every call is urgent, every customer is hot and angry, and the contractor who picks up first wins the job.
If your shop misses just 8 calls per day during peak season, and 1 in 4 is a real service or replacement job worth $600 average ticket — you're losing $60,000–$90,000 a year to a phone that didn't get picked up. Replacement jobs ($8K–$15K) make the real number much higher.
HomeContesta is there when you can't be.
Three steps. Five-day setup. Done.
Forward your phone
Set it up with your existing carrier — Verizon, T-Mobile, Spectrum, or others. We walk you through the call-forwarding step during onboarding. After that, every call you can't pick up rolls to HomeContesta automatically. Your customers keep dialing the number they already know.
The bot books the appointment
Captures system type (central air, mini-split, boiler, furnace, heat pump), age of unit, brand if known, symptoms (no cooling, no heat, strange noise, leaking, thermostat issue), urgency level, and address. Books service calls, maintenance tune-ups, and estimate visits based on your hours and Google Calendar availability.
Customer gets a text. You get the job.
The customer gets an SMS confirmation right after the call. The appointment lands in your Google Calendar. Full system details, address, and contact info land in your inbox. Tomorrow morning, you walk into a routed day — no scrambling to call people back who already hired the next guy on Google.
Built for the calls you actually get.
- Booking service calls: no cooling, no heat, AC tune-ups, furnace maintenance, thermostat issues, ductless mini-split service
- Booking estimates: new system installs, replacements, ductwork, indoor air quality
- Full system intake: type, age, brand, symptoms, urgency, full address with apt/floor
- Emergency triage — flags true emergencies (no heat in winter, no AC during heat advisory, gas smell, water leak) for immediate callback
- “When can you get here?” calls — handled with your real availability, not a guess
- After-hours emergency calls — captured with full details so you decide whether to roll a truck tonight or first thing tomorrow
- Hours, service area, and “do you service [brand]?” questions
- Maintenance plan renewals and seasonal tune-up bookings
- Pricing inquiries (forwarded to your team — quotes stay human)
- Transfers to your cell when a customer asks for a real person
- Bilingual EN/ES — handles Spanish-speaking callers natively
One simple plan. No surprises.
- Up to 400 minutes of answered calls per month
- Google Calendar integration
- SMS confirmations to customers
- Daily summary email to you
- Bilingual English/Spanish call handling
- 5-day setup, fully done-for-you
- Cancel anytime, no contract
Most NYC contractors use 200–300 minutes/month — heavier in June–August (cooling season) and December–February (heating emergencies). Heavy users: overage at $0.30/min, or upgrade to our higher tier when needed. No surprise overage bills.
Books appointments straight into your Google Calendar via Cal.com — so they show up wherever you already check your schedule (phone, tablet, laptop). HomeContesta doesn't plug into ServiceTitan, Housecall Pro, or Jobber directly at this tier, but it works alongside them: your team still dispatches in whatever system you already use.
Hiring a receptionist in NYC
- Annual salary (full-time)
- $45,000 – $55,000
- Payroll taxes & benefits
- $9,000 – $13,000
- Training & onboarding
- $1,500 – $3,000
- Sick days, vacation, turnover
- $4,000 – $6,000
- Total annual cost
- $59,500 – $77,000
Covers ~40 hours/week. After-hours emergencies, weekends, and heat waves go to voicemail.
HomeContesta
- Monthly subscription
- $297
- Setup fee
- $0
- Hardware
- $0
- Sick days, vacation, turnover
- $0
- Total annual cost
- $3,564
24/7 coverage including nights, weekends, holidays, and heat waves. No HR overhead.
Enough for a new service van, another tech on payroll, or a weekend off in July.
Built for the way NYC home services actually run.
HomeContesta wasn't built in a Silicon Valley office. It was built around the rhythms of independent NYC contractors — the heat wave panic, the boiler-out-on-Christmas-Eve call, the Sunday morning emergency.
Heat wave coverage
When the city hits 95°+, your phone rings 3x normal volume. HomeContesta handles the surge so the customer who calls you first becomes your customer — not the contractor who answered while you were on a roof.
After-hours emergencies
A no-heat call at 11pm in February. A water leak on a Sunday. HomeContesta captures the full picture — what's broken, where, how urgent — so you decide whether to dispatch tonight or first thing tomorrow.
Bilingual by default
A huge share of NYC home services customers — and contractors — operate in Spanish. HomeContesta handles Spanish-speaking callers natively, with the same professional intake.
Books into your Google Calendar
HomeContesta books appointments directly into your Google Calendar via Cal.com — so they show up on every device you already check. Your team dispatches in whatever you use today (ServiceTitan, Housecall Pro, Jobber, FieldEdge, paper schedule, doesn't matter). We don't try to replace your dispatch system.
Built in NYC. Designed for the contractors we know.
The HomeContesta team · DUMBO, Brooklyn
Questions, answered.
Ready to stop missing calls?
The fastest way to evaluate HomeContesta is to hear it yourself.
Get in touch
Questions before you sign up? Need help with your existing setup? Send a message and Ronaldo will reply personally — usually within 4 business hours.
📧 ronaldo.castro@vertacomai.com · ⏱ Response within 4 business hours · 🇺🇸🇪🇸 English & Spanish